Shipping policy

Introduction

At Behind The Mind Clothing Department, we aim to provide our customers with a seamless shopping experience. This Shipping Policy outlines how we handle the shipping of all pre-order items. Please read this policy carefully to understand our shipping practices and your responsibilities as a customer.

1. Pre-Order Items

All items available for purchase on our website at this time are pre-order and are not pre-made. This means that once you place an order, the item will be produced specifically for you.

2. Production Time

Since our products are made to order, please allow 2-4 weeks for the production of your items. This timeframe may vary based on the specific product and current order volume. We will provide updates on the production status and notify you once your item is ready for shipment.

3. Shipping Time

Once your pre-order item is produced and ready, we will ship it to you. The shipping time depends on your location and the shipping method chosen at checkout:

Standard Shipping: 2-3 business days

Please note that these shipping times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.

4. Shipping Costs

Shipping costs are calculated at checkout and the cost will be displayed before you complete your purchase.

5. International Shipping

We do not offer international shipping at this time.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status and estimated delivery date of your package.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to update your shipping address, please contact us immediately.

8. Lost or Damaged Packages

Behind The Mind Clothing Department is not responsible for packages lost or damaged in transit. We recommend insuring your package for added protection. If your package is lost or damaged, please contact the carrier directly to file a claim.

9. Changes to Orders

If you need to make changes to your order, such as updating the shipping address or canceling the order, please contact us within 24 hours of placing your order. After this period, we cannot guarantee that changes can be made.